Μέχρι στιγμής οι μετρήσεις της αντιληπτής ποιότητας των υπηρεσιών και της ικανοποίησης των πελατών (Friman, et al., 2004) αξιολογούν τα χαρακτηριστικά της προσφοράς των υπηρεσιώ
So far measurements of perceived service quality and customer satisfaction (Friman, et al., 2004) evaluate the characteristics of the supply of services
So far the measurements of perceived service quality and customer satisfaction (Friman, et al., 2004) evaluate the characteristics of the supply of serv
So far, these measurements may achieve the service quality and customer satisfaction (MS Friman, et al., 2004) PI ETA epsilon sigma Rho Evaluation V L supply characteristics